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Contact

Talk to a real person.

A question about heights, a box in your hallway or a branch that won't sit right: write to Laura and the team. We answer every message within 2 working days.

  • Write usThe form below, or straight to our inbox. Every message is read by a person. support@lacasapino.com
  • Where is my tree?Follow your delivery with your order number, any time. Track your order
  • Send a photo of your roomShow us the corner and tell us the ceiling height. We'll tell you which tree and which height will look right. Use the form below

Send us a message.

Tell us as much as you like. If it's about an order, add the order number and we'll have everything in front of us when we reply.

Quick answers Where is my tree? Track your order Which tree and which height? Take the 1-minute quiz Delivery, returns and the 30 nights: read the FAQ Setting up your tree: the step-by-step guide
Add photos of the room, the corner, or the problem: reply to our email with them attached.
We reply within 2 working days.

Easy to set up. Made to be reused every Christmas.

Find your tree