Imprint.

The company behind Casapino

Casapino is a brand of Joygreen.

Trader

Nicolas Mathantu, self-employed (indépendant), trading as Joygreen

Registered office

Avenue Bois le Comte 24, 4140 Sprimont, Belgium

Enterprise number

0784.873.025 (Crossroads Bank for Enterprises)

VAT number

BE0784873025

Contact

Email

support@lacasapino.com

Customer service

We reply by email, within 2 working days.

Returns address

Bismarckstraße 3, 71083 Herrenberg, Germany. Please don’t send anything here without contacting us first: we organise every pickup ourselves.

Where our products come from

Our trees are handcrafted in Poland, in the European Union, and ship to you from there.

Complaints and dispute resolution

If something isn’t right, please write to support@lacasapino.com. We handle every complaint ourselves and always look for an arrangement that works for you.

If we can’t agree, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur, consumentenombudsdienst.be). For a dispute with a trader in another EU country, the European Consumer Centre in your country can help. We are not obliged to take part in an alternative dispute resolution procedure.

Content and images

All texts, photos, videos and designs on this website belong to Joygreen or are used with permission. Please ask before using them.

We check the websites we link to when we add the link, but we are not responsible for their content.