From our hands to your front door.
Delivery is included with every order. Your tree travels with DPD, and you'll know the hour it arrives.
- Cost
- Free
- On every order, and the return pickup too.
- Time
- 2 to 6 working days
- From our workshop in Poland to your door, depending on your country. Sold out? We make yours by hand first: about 5 working days more.
- Carrier
- DPD
- With a one-hour window on the day.
- Where
- Every EU country
- To your door, or a DPD Pickup parcel shop.
Before Christmas
Find your tree
Order early. Delivery takes 2 to 6 working days.
December is DPD's busiest month. The earlier your tree arrives, the more evenings you get with it.How it works.
- 1 · TodayYou order.A confirmation lands in your inbox, with a real person to write to.
- 2 · Before it shipsWe pack it by hand.Checked branch by branch, then boxed with the stand and the storage bag.
- 3 · Before the dayDPD tells you the day.An email or SMS with the delivery day, and a link to change it if it does not suit you.
- 4 · On the dayYou get a one-hour window.DPD sends the hour your tree will arrive, so you are not waiting at home all day.
- 5 · The first eveningYour tree is home.Easy to set up, no tools. See the steps
Not home that day?
Use the link in DPD's message. You can make changes until one hour before delivery.
- Choose another dayPick the day that works for you.
- Send it somewhere elseYour office, or the family home the weekend you visit.
- A DPD Pickup parcel shopCollect it from a shop near you. A tree box is big: bring a second pair of hands.
- Leave it in a safe placeA garage or a covered porch you name. The box should stay dry.
The box.
Your tree arrives in one box, sections folded, with the metal stand and the storage bag. Keep the box out of the rain until you open it.
Keep the box flat in January if you have the room. The storage bag is there for everything else.
| Product | Box | Weight |
|---|---|---|
| Estrella or Alma, 120 cm | 20 × 20 × 104 cm | 5.3 kg |
| Estrella or Alma, 150 cm | 25 × 25 × 120 cm | 9.2 kg |
| Estrella or Alma, 170 cm | 30 × 30 × 120 cm | 13.1 kg |
| Estrella or Alma, 210 cm | 35 × 35 × 120 cm | 17.7 kg |
| Estrella or Alma, 240 cm | 40 × 45 × 120 cm | 21.2 kg |
| Pinito | 80 × 20 × 20 cm | 1.6 kg (60 cm) or 2.1 kg (80 cm) |
| Wreath or garland | Small parcel | 1.2 to 1.4 kg |
When it arrives.
- Look at the box.A crushed or torn box? Take a photo before you open it and send it to us as soon as you can.
- Something missing or damaged?We send the missing piece or a new tree. You don't deal with DPD: we do. Contact us
- Changed your mind?You have 30 nights with your tree. If it isn't right, we book the pickup from your home, free. How returns work