Terms of sale.

1. Who we are

This website is run by Nicolas Mathantu, self-employed (indépendant), trading as Joygreen, Avenue Bois le Comte 24, 4140 Sprimont, Belgium, enterprise number 0784.873.025, VAT BE0784873025, email support@lacasapino.com. Casapino is our brand. In these terms, “we” means Joygreen and “you” means the customer.

2. When these terms apply

These terms apply to every order placed on this website by consumers living in the European Union. Business customers: please see our business page; we confirm business orders in writing.

The website is available in English, German, French, Dutch and Spanish. Your contract is concluded in the language you order in.

3. Our products and photos

We describe every product as accurately as we can, with its height, width, materials and what is in the box. Our photos are unretouched. Colours can look slightly different depending on your screen.

Every tree comes with a mystery gift while stocks last. The gift is part of the delivery and travels back with the tree if you return it (see sections 9 and 10).

4. How your order becomes a contract

• Choose your products and go to checkout.
• Enter your details, choose how to pay, check your order and correct any mistakes.
• Click the order button. This is a binding order with an obligation to pay.
• We send you an email confirming that we received your order. The contract is concluded when we confirm your order or send it, whichever comes first.

You order as a guest; no account is needed. We send you the order details and these terms by email, and keep a copy of your order.

5. Prices and delivery costs

All prices are in euros and include VAT at the rate of the EU country we deliver to. That is why the same product has the same price everywhere, while the VAT share differs by country.

Delivery is free in all EU member states. We do not deliver outside the EU, for example to Switzerland, Norway or the United Kingdom.

6. Payment

You can pay with the methods shown at checkout: Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Bancontact, iDEAL, Wero and EPS, depending on your country. Payment is taken when you place your order, or as agreed with Klarna if you choose to pay later.

The products remain our property until they have been paid in full.

7. Delivery

Our products are made in Poland and ship from there with DPD. Delivery usually takes 2 to 6 working days, depending on your country. If a product is sold out, we make it by hand for you first, which adds about 5 working days; we show this before you order. DPD tells you the delivery day in advance and sends you a one-hour window on the day. More about delivery

If a delivery date we gave you cannot be met, we tell you straight away. If we cannot deliver within 30 days, you may cancel the order and we refund you within 14 days.

Please check the box when it arrives. If it is damaged, take a photo before you open it and let us know within 48 hours. This doesn’t affect your legal rights; it simply helps us sort it out faster.

8. 30 nights in your living room

On top of your legal rights, we give you 30 nights to live with your purchase. This applies to trees and to accessories.

• The 30 nights start on the day of delivery.
• If it isn’t right, ask for a pickup. Please ask by 20 December at the latest, so we can collect it before the holidays.
• The product must be complete and in its original box, with the stand, the storage bag and the mystery gift.
• We collect it from your home for free and refund the full price within 14 days of collection, to the payment method you used.
• After the 30 nights, returns are only possible by agreement with us, and the DPD cost of the pickup is yours. We tell you the amount before we book it.

Request a pickup

9. Your right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods that are delivered separately, the period starts when you receive the last one.

To exercise the right of withdrawal, you must inform us (Joygreen, Avenue Bois le Comte 24, 4140 Sprimont, Belgium, support@lacasapino.com) of your decision to withdraw from this contract by an unequivocal statement. The easiest way is our withdrawal function: Withdraw from contract here. You may also send us an email or a letter, or use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We collect the goods from your home. Within 30 days of delivery, which always covers the 14-day withdrawal period, the pickup is free and you will not bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Setting up and shaping a tree to look at it is fine.

Please return the mystery gift with the goods.

10. Legal guarantee of conformity

Every product comes with the legal guarantee of conformity: if a product is defective or doesn’t match its description, you are entitled to a repair or replacement free of charge, including transport, or otherwise to a price reduction or a refund. The legal guarantee lasts 2 years from delivery. A defect that appears in that time is presumed to have existed at delivery.

Please tell us as soon as you notice a defect: support@lacasapino.com.

11. Casapino 10-year warranty

On top of the legal guarantee, every Casapino tree (Estrella, Alma and Pinito) comes with our free 10-year warranty on its frame, hinges, branches and stand, provided you register it within 30 days of delivery. Lights, the wreath, the garland and accessories are not covered by this warranty; the legal guarantee covers them. The warranty never reduces your legal rights. The full warranty terms, what it covers and how to claim are on our warranty page.

12. Our liability

We are fully liable for damage caused intentionally or through gross negligence, for death or personal injury, and under product liability law. Otherwise, our liability is limited to damage that could typically be foreseen when the contract was concluded. Nothing in these terms limits your rights as a consumer under mandatory law.

13. Complaints

Write us at support@lacasapino.com. We reply within 2 working days and always look for an arrangement that works for you. If we can’t agree, you can contact the Belgian Consumer Mediation Service or the European Consumer Centre in your country. We are not obliged to take part in an alternative dispute resolution procedure.

14. Applicable law

Belgian law applies. If you live in another EU country, you keep the protection of the mandatory consumer law of that country. You may bring a claim before the courts of the country where you live, or of Belgium.

15. Changes to these terms

We may update these terms. The version that applies to your order is the one you accepted when ordering, which we send you by email.