Not the one? We'll come and get it.
Live with your tree for 30 nights. If it isn't right, we collect it from your home and refund the full price. No reason needed, no box to carry to the post office.
Our promise
30 nights in your living room.
- 30 nights from the day it arrives.
- Free pickup from your home, full refund, no reason needed.
- Ask for your pickup by 20 December, so we can collect it before the holidays.
- Complete, in its original box, with the stand, the bag and the mystery gift.
By law
Your 14-day right of withdrawal.
You can withdraw from your order within 14 days of delivery, without giving a reason. Use the button below: it takes a minute, and you get a confirmation by email straight away.
We collect it from your home for free, and refund you within 14 days. Full withdrawal terms
Withdraw from contract hereHow a return works.
- 1Tell us.With the pickup form below, or with the withdrawal button.
- 2We book DPD.We email you the pickup date. Change it if it doesn't suit you.
- 3Pack it up.Fold the branches up, lift the sections off, and pack everything in the original box.
- 4Your money back.Within 14 days, to the payment method you used. We may wait until your tree has been collected.
Within your 30 nights
Request a pickup.
Tell us which order, and we'll do the rest.
Good to know.
- The mystery gift goes back too.It comes with the tree, so it travels back with it, unused and in its packaging.
- After the 30 nights?Write us first. If we agree to take it back, the DPD cost of the pickup is yours, and we tell you the amount before we book it.
- Accessories too.Pinito, the wreath and the garland follow the same rules, and travel back with the tree.
- Arrived damaged?That isn't a return, it's our job to fix. Tell us and we'll send what's needed.
- Something broken later?Your tree’s frame, hinges, branches and stand have a free 10-year warranty, once you register it within 30 days of delivery. Everything else is covered by your 2-year legal guarantee. Warranty